Dy. Manager - Operations & Customer Service (Key Account)

Organization: Know MNC - Freight Forwarding

Reporting: Manager Operations

Job Purpose:

To Manage the assigned Key Account & the KPIs attached to the assigned Key Account

Job Description:

The duties and responsibilities of this position consists of, but are not limited to, the following:

 

• To involve and ensure effective and smooth implementation of all newly launched accounts of the Key Account for western region.

 

• Supervising overall day to day operations related to the Key Account shipments to meet service levels and KPI’s.

 

• Manage Vendor and Carrier relationship for Key Account business as per Organization internal structure and submit monthly report to Corporate Office for strategic alignment.

 

• Conducting weekly review meeting with your respective operations team for service quality assessment and improvements.

 

• Participating in all weekly, fortnightly, monthly reviews calls with Key Account Partner Support Team.

 

• To ensure all tasks are completed within the prescribed timelines as per SOP.

 

• Managing all statistical and analytical reports as per Key Account requirements.

 

• Managing Vendor Training on the App on behalf of Key Account

 

• Work very closely with National Key Account Manager and be a part of Corporate Team.

Qualification:

Any Graduate.

Job Summary

Job Reference: M537

Required Skills & Abilities:

• Proven work experience in Key Account Management and Operations Management.

• Ability to define, develop and document business processes and procedures

• Strong presentation skills

• Strong analytical skills

• Proven problem solving and interpersonal skills

• Excellent PC skills including word processing, presentation and spread sheet programs.

Industry:

Logistics & Supply Chain

Location : Mumbai

Disclaimer:

This job description describes the principal purpose and main elements of the job. It is a guide to the nature of the main duties as they currently exist but is not intended as a wholly comprehensive or permanent schedule of tasks.

 

Salary range is depending on the experience and skills a candidate brings to the position. The organisation can offer the high or low end of the range.

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