• Responsible for Pricing & Operation for Ocean Export department.
• To plan and carry out effective and smooth flow of services to customers on time, so as to maintain and build up strong business relations.
• Provide proactive customer service for all clients handled by department.
• Effective communication.
The duties and responsibilities of this position consists of, but are not limited to, the following:
Process Management:
• Liaising with Shipping Lines, Transporters & CFS for the rates for Sea Export ALL Type on PAN India basis & Negotiating competitive rates with them
• FCL as well as General Container Planning on basis of receipt of Packing list from the Customer for Export Shipment
• Submission of Competitive quote to the Local Clients OR Overseas Agent
• Follow up with Sales Personnel / Agent for status of rates / offer submitted to them.
• To see that the Yearly revenue of the Department grows as per Company Targets.
Customer Service Activity:
• Communicate Operational requirements to Client and give Realistic Commitment to them.
• To ensure that all documents and procedure are in order from legal perspective.
• Handling Ocean Export (Nomination and Local Business).
• Co-Ordination with Overseas agents, clients, shipping lines, Insurance Companies, transporters, loaders & all departments’ branches and Management.
• Placing online booking of Containers wherever required.
• Preparing Jetspeed BL/Checking and releasing the BL of other lines on time.
• Follow up in regards to all the required documents from all concerned parties and ensure the same is filed on time.
• Coordinating with CHA / Operations Dept. in Handling Export Custom Clearance activity wherever required.
• Completion / Closing of Job in Software.
• Updating the client on vessels Schedules or any other development to client.
• Ensure to send ALL relevant Post Export documents to shipper / Overseas Agent within time & follow up for the payment after Credit Period completed as required.
• Single Contact for Customer, Overseas Office, Custom Broker / Logistics Partner.
• Tracking each shipment starting from readiness till it reaches Destination Port.
• Giving every update of shipment to Customer till shipment reach to Destination as per our scope of work agreed.
Reports: Generate Daily, Weekly, Monthly, Quarterly, Half Yearly and Yearly Statistics & analyse the same to identify the gaps, take corrective action & report the same to your reporting Manager. Preparing other reports as
required by Reporting Manager/Management.
Financial Activities:
• Checking the payment status as per Terms of Shipment before handing over the original documents.
• Timely Income/Cost booking in the System.
• Dispatching the bill and other required documents on time to the customer
• Min 4-6 years of experience in Freight Forwarding/Logistics Industry.
• Good interpersonal and communication skills.
• Able to comply with consistently and work with minimal supervision.
• Comfortable working in a changing, dynamic environment.
