• Responsible for the day-to-day management of customer service operations, by providing optimal customer services to all clients/agents and maintaining status reports for all shipments.

The duties and responsibilities of this position consist of, but are not limited to, the following:

 

• Enquires received for air/sea/land freight/cross trade shipments are forwarded to various agents at relevant origin countries to procure competitive rates, negotiated to match competitor’s rates.

 

• Once the shipment is confirmed, the shipment is nominated to the relevant agent.

 

• Regular follow-up is made on collection date/vessel schedule and updated to consignee back to back.

 

• Timely coordination with origin station for shipment execution upon business confirmation, any delays from the supplier to be communicated to the customer promptly, and delays from origin station to be escalated internally to the Team-Lead / Manager.

 

• Weekly shipment status reports are released to customers on demand

 

• BL drafts / Shipper doc. copies are chased from agents before arrival to match the docs with BL details // to meet the manifestation/deconsolidation deadline.

 

• Once the draft is confirmed by the consignee, the final pre-alert is forwarded to the operations dept for air-sea respectively.

 

• Shipments are tracked on regular basis to check for any delays so that consignees can be updated as customers expect an update from our end without being asked.

 

• Once the shipment arrives, arrival notification is marked on the consignee.

 

• The air-Sea Operations team shall handle the clearance and delivery including POD.

 

• Forward billing instructions to the relevant team to raise an invoice to the final consignee.

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