Manage the visibility and execution of internal processes to ensure both the customer’s and Expeditors’ service expectations are met. Work hand-in hand with the account team to orchestrate and engage our network to ensure customer KPI and visibility requirements are effectively communicated and actioned.

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Dedicate yourself to the success of organization and the customer using ethical business practices, personal commitment, passion, sacrifice, and an obsession with the fundamentals of running the business.

• Communicate and collaborate with the account team on areas of potential risk or exposure to the customer’s business

• Provide and manage reporting and visibility tools to the customer.

• Maintain & update SOPs to ensure customer expectations are documented & executed within our operational teams.

• Support customer business review preparation by running appropriate reports; help identify and communicate trends, and improvement opportunities through analysis.

• Monitor billing and receivables and assist with collections when needed.

• Provide assistance in resolution of claims and disputes.

• Initiate and own CAPA management (corrective action plan) when needed and identify improvement areas in order to eliminate issues from repeating themselves.

• Own the Transition & Implementation process for new business segments for existing customers if applicable.

Graduate in any discipline

Industry Specific Qualification (If Any)

• Proven work experience in business development

• Knowledge of Organization product and services

• Proficient in MS Office and CRM software

• Strong presentation skills

• Proven project management skills

• Strong analytics skills

• Ability to perform and meet KPI requirements

• Proven problem solving and interpersonal skills

• Charismatic with an ability to connect