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Coordinator - Sales Support

Organization: Multinational Freight Forwarding Group

Reporting: Manager, Pricing & Sales Coordination

Job Purpose:

• The Main Purpose of the job is to be responsible for overall activities handling corporate key customer business ensuring excellent relationship

developed with key contacts and highest standard maintained in service delivery.

• The Job Exists to maintain excellent customer service and develop competency to prove them you as their trusted advisor in freight business.

• To Contributes ensuring a seamless operation within the IFS department.

Job Description:

The duties and responsibilities of this position consists of, but are not limited to, the following:

 

• Sales coordination - Primarily coordination between the

Operations / Custom Clearance Staff & the Front Sales Team. To ensure most effective communication between client & support team.

 

• Sales Support - Sending quotations for Sales team and working

with sales team for back-end sales support to get the client on

board. Arranging appointments for Sales Managers To ensure maximum support to secure business & assist sales team to convert business.

 

• Data Mining and Data accumulation of sales leads and taking

appointment for the sales team. To increase no. of clients/leads for maximum coverage.

 

• Taking feedback from the customers - after sale - and encouraging them to come out with suggestion to improve our services. To improve quality of services to secure customer’s trust.

 

• Update Enquiry Tracker or Web portal or Excel Reports to ensure that all records are updated regularly. Clarity of each & every order handled with up-todate status reflection.

 

• Timely submission of invoice and follow-up of payment receivables so there are no pending payments. Minimise company exposure, disputed invoices and facilitate ease of cash flow.

 

• Active usage of organization's sales functionality in GF2 system so as to make full use of the systems in place. Ensure clear visibility of sales activities and outcome.

 

• Monitor competitor activities and report to management so as to know the competition and to be able to match and be better than the competition.

Recognise possible threat or risk and work in advance on counter action plan.

 

• Serve as a role model in upholding organization's Code of ethics, Sprit as it is in the best interest of the company and the Group. Ensure to uphold the company’s code of ethics as well as display the organization's Spirit in all dealings within and outside the office.

 

• Any other duties requested or delegated by manager to ensure the service level of the company is maintained. Perform tasks delegated or requested within the given time frame.

Qualification:

Graduate in any discipline

Additional Qualification:

Industry Specific Qualification (If Any)

Disclaimer:

• This job description describes the principal purpose and main elements of the job. It is a guide to the nature of the main duties as they currently exist but is not intended as a wholly comprehensive or permanent schedule of tasks.

 

• Salary range is depending on the experience and skills a candidate brings to the position. The organisation can offer the high or low end of the range.

Job Summary

Job Reference - M877

Required Skills & Abilities:

• Business Fundamentals Knowledge: Can apply basic business and management principles to connect industry trends with services the company sells and provides.

• Customer Focus: Demonstrates commitment in meeting customer needs and expectations, acts with customers in mind and values importance of providing excellent customer service.

• Discipline: Ability to follow standard procedures, adheres to rules and regulations.

• Communication: Promotes clear understanding, presents clear ideas, speaks up regarding concerns, listens effectively, provides timely and helpful information, and takes responsibility to confirm that communications are received.

• Adaptability: Can adjust work behaviour to work efficiently and effectively amidst changing environment and situation, and/or considering new information.

• Teamwork: Collaboratively work with each other to accomplish common goals and objectives.

• Customer Relationship Management: Understands and applies knowledge and techniques to market and sell products and services, values the importance of providing pre- and after-sales customer service and implements strategy to maintain customer loyalty.

• Stress Tolerance: Maintains efficient and effective performance under pressure or opposition, exhibits behaviour acceptable to people and to the company even under stress.

• Relationship Building: Leaders develop and maintain mutually beneficial relationships through clear and open communication, building trust and cooperation with others.

• Negotiating and influencing: The ability to have a balance of traits necessary to discern pertinent information and formulate an

effective strategy.

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