The Job Description of this position consists of, but are not limited to, the following:

• The job responsibilities include managing the team of customer service and operations.

• The role is to manage a team who will handle the entire cycle of a shipment and provide guidance to the team basis guidelines laid down.

• It also includes arranging smooth operations and management, ensure data quality.

• It also involves upselling to the present customers the various products of the company.

• The scope is large and involves co-ordinating with multiple levels within the customer organisation, shipping liners, overseas agents, and entire vendors for 3PL.

• This profiles primary responsibility is customer retention through customer service excellence.

• Driving customer service excellence behaviour in the team and take initiatives to improve service delivery standards / team performance.

• Create Dashboards for Customer Service Survey, Employee Engagement Survey, and weekly and monthly reports.

Graduate

• Any Logistics & Supply Chain Management diploma will be advantage.

• Team player and proactive attitude.

• Min 5 years of experience in Freight Forwarding/Logistics Industry

• Good interpersonal and communication skills

• Able to meet Service Excellence consistently and work with minimal supervision.

• Comfortable working in a changing, dynamic environment

• Should have experience of heading a team.